![]() These replies can show you how a business resolves issues and is just one of the ways companies use reviews to get better. Zilch is a virtual card that allows you to buy now, pay later at thousands of retailers, allowing you to buy products when you want them and spread the cost of these items over four instalments in six weeks. Other replies give reasons for lowering a consumer’s credit amount. For example in response to some reviews mentioning limited retail options we saw that some companies have replied explaining that the list of businesses they work with is always expanding or asking for more feedback. It’s worth looking at how companies have responded to reviews. Limited retailer options: Some consumers say that there is no option to use BNPL in their favorite stores. ![]() Being able to easily speak to customer service and resolve an issue quickly has an impact on consumers’ experiences according to their reviews. Resolving technical issues: Technical glitches can cause problems, like payments being declined or delays receiving money back. Meanwhile some note that while their BNPL installments are being taken from their account, the product hasn’t arrived yet and so they don’t have anything to show for their purchase yet. Some consumers mention they were unhappy that their limit had reduced after missing a payment.ĭelivery and returns issues: Some reviewers say it can be complicated making a return as there is a third party involved. Late payment problems: If you fail to make your payments on time, you could be hit with late fees, high interest rates or a reduction in the amount you can spend. Potential for overspending: The ease and convenience of BNPL can lead to impulse purchases and overspending. Here are a few examples of the less positive aspects of BNPL mentioned in Trustpilot reviews: However, some may start accruing interest after that period, and late fees may apply if you miss a payment. ![]() Most BNPL services don't charge interest if you pay off your balance within the agreed-upon time frame (but again, always check first). The BNPL service provider will set up automatic withdrawals from your bank account or charge your credit card for each installment when it's due. These are typically due every two weeks or every month, depending on the terms of the service. The remaining amount is then divided into equal installments. Once you’ve been approved, you'll have to pay a portion of the total cost upfront as a down payment. It’s worth mentioning here that while many BNPL providers do a soft credit check (meaning it doesn’t affect your credit score), some do conduct a hard check, so always do your own research on your chosen service before you move ahead. While different providers may have different processes, typically when you select the "buy now, pay later" option, the retailer or the BNPL service provider will conduct a credit check to ensure that you can afford to pay back the money you're about to borrow. You can use a BNPL app or select the option at checkout with a participating retailer. ![]()
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